You wouldn’t think it, but there’s some very smart, digital savvy marketers in Bali, Indonesia. On a recent trip, I was surprised to see the level of understanding and value placed on social media. Bali is a tourist hotspot, and as we know, today in tourism, businesses live and die on positive reviews. Whether you’re a restaurant, hotel or airline, consumers take the time to educate themselves of your business via social media.
One evening we dined at a local restaurant. Somewhat upmarket, set on the beach, in full view of the crashing surf, local hawkers and other knoodling couples. Special to say the least.
We selected this restaurant because of it’s near perfect review on TripAdvisor ( the ultimate resource for traveler reviews). It had 334 reviews, 245 of them near perfect and because of this, it was the #1 restaurant in Seminyak.
After finishing our meal and asking for the account, I discovered their simple but smart strategy. Our very friendly waiter asked us if we would mind filling out a short survey whilst we waited for the bill. Five questions, all multiple choice and a place to put your name, birthday and email address.
I obliged and expected to be spammed in a few months. However, the following morning I received a personal note from the general manager, thanking us for filling out the survey and our positive feedback. Rather than leaving the interaction at thank you, the general manager asked if would mind visiting TripAdvisor and submitting a review. Which I did… a positive one at that.
This diagram illustrates how the process should work.

True, not all reviews will be glowing and not everyone will want to participate, but by qualifying the customer first, you can weigh the odds in your favor when seeking positive online feedback.
This is a very simple and smart way to generate positive reviews; keeping new customers coming in and old customers coming back.